Location

• The quick search icon 🔍 is located in the top-right corner of the application interface.

  

How It Works

1. Typing a Keyword

• Begin typing in the search field

• As soon as there is a word match, results are dynamically displayed in a dropdown list below the input field.

2. Search Results Display

   • Up to 10 matching results are shown in the quick search list.

   • Results are grouped by ticket status:

   • In Progress

   • Completed

• Each result entry includes:

  • Ticket number (e.g., 54202)

  • Ticket title (e.g., New user is created without duplication check for membership payer)

  • Ticket type (e.g., Service Request)

  • Created date (e.g., 10 hours ago)

View All Results

• A "View All Results →" link appears at the bottom.

• Clicking this link opens the Advanced Search page, automatically passing the following parameters:

  • Projects: All projects that the ASD user is part of

  • Ticket Status: All

  • Ticket Type: All

  • Category: All

  • Current Allocation: All

  • Search by: Keyword entered by user

• To Clear Search

• Click the X icon inside the search box to clear the current input

• To Close Search

• 4Clicking outside of the search field closes the dropdown results list.