Documentation › Avion Service Desk

Service Desk Overview

Welcome to Avion Service Desk or ASD.

This platform is designed to help you efficiently manage and track your service requests.

In this guide, you will find everything you need to get started, including:

How to create and manage Service Requests.

How to set up and use Boards for organizing tasks.

How to update and personalize your User Profile.

Whether you are submitting a request, collaborating with your team, or monitoring progress, the Avion Service Desk provides the tools you need for smooth and effective support management.

Getting started

This guide offers insights into the structure and layout of Avion Service Desk (ASD),

providing new users with a clear understanding of how to work with the Avion Service Desk.

Before you start

User account To access ASD, users must create an account. Alternatively, they can ask a colleague with an existing account to submit a request on their behalf. After successful registration, users will receive a welcome email with their login credentials.

Project lanes Users participating in projects through ASD are categorized into specific project lanes. An user may belong to single or multiple project lanes. When requesting a user account, please specify the project(s) to which the user should be assigned.

After logging in, users see their default dashboard, offering an overview of essential statistics and features.

Top Section

This section contains navigation options.

Profile Icon

(a) My Details

SignIn & Security
My Notifications
Help

(b)Navigation

New Request
Open Requests
My Boards
Shared Boards
Trends & Insights
Insights Matrix

2. Quick Search

3. My Notifications

Middle section - Request Summary

This section contains a summary of all requests associated within a project lane.