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Documentation › Avion Service Desk › Advanced search

List of requests

Users can view all open Service Desk requests through multiple access points:

  1. By navigating to User Account icon in the top right corner -> Open Requests

  2. Clicking on the total number of organization requests displayed on the dashboard.

  1. By clicking on the View All Requests from the quick search popup window

Advanced Search for request

To search or filter Service Desk requests, users can utilize any of following search conditions.

  1. Enter a keyword

  2. Select a Request Type

  3. Choose a Request Category

  4. Filter by Request Status, Project Lane, Request Tag, or Current Allocation

  5. Search results will appear underneath the search conditions.

  6. Tickets can be sorted by 

  7. To view the request contents, click on the request.