Documentation › Avion Service Desk › Comments

In Service desk, comments are used to capture conversations between Avion team, customers, and other collaborators, providing a comprehensive record of all interactions related to a specific issue.

These comments can be either public (visible to everyone with access to the ticket, including the customer) or private (internal notes only visible to Avion team).

Comments are the primary way to document the conversation between the Avion team and the customer, including their questions, solutions, and feedback.

Comments help to ensure clear and concise communication between all parties involved in the ticket.