ISO 27001 Certified Security Management
ISO 27001
SOC 2 Type 2 Attested
SOC 2
OpenID Connect Certified Identity Provider
OpenID
ISO 27001 Certified Security Management
ISO 27001
SOC 2 Type 2 Attested
SOC 2
OpenID Connect Certified Identity Provider
OpenID
More than a help desk. Service Management runs support and delivery in one place — visual boards, milestones, epics, tasks and service-level timers — all on Avalon's shared identity, data and audit fabric.
Everything a modern support-and-delivery team needs, on one governed platform.
Visual, Kanban-style boards are the heart of Service Management — see status at a glance and move work across columns.
Group work toward dated outcomes with progress roll-up — know what's on track and what's at risk.
Organise larger bodies of work above tasks, so big initiatives stay coherent across many items.
Assignable units of work with status, priority and ownership — moving across the board in real time.
Service-level timers on tickets and work — the basis for the commitments you make and the reports you run.
Multi-channel intake and a clear lifecycle, on a governed, auditable record.
Status, throughput and SLA health in one operational view for team leads.
SSO, role-based access and an append-only audit trail — inherited from Avalon, secure by default.
"Which milestones are at risk this week?" — plain-English answers across your work, built in.
Most teams run a help desk in one tool and delivery in another. Service Management puts both on the same board — tickets, tasks, epics and milestones side by side — so nothing falls between the cracks.
Swim through To-do → In-progress → Done; drag work as it moves
Roll work up under milestones and epics for the big picture
SLA timers surface what needs attention now
Every change captured on a governed, auditable record
Because Service Management is part of the fabric, the things that are usually integrations are simply… there.
The same identity (SSO/MFA/passkeys) as every Avion app — no separate user store.
A ticket links to the same member, customer or order record used across the platform.
Billable work and refunds run on Avalon's deterministic finance — reconciled by design.
Ava answers questions across Service Management and the rest of your estate, in plain English.
See how Service Management runs on Avalon — and how it connects to the rest of your suite.
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