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Avalon solution

Connected service at every guest touchpoint.

Manage tickets, admissions, rentals and on-site sales across digital and physical touchpoints, integrated with access and point-of-sale hardware.

Discuss your visitor operation Explore Commerce & Payments
Who it is for

For attractions and venues that need the front line and back office to work together.

When bookings, admission, sales and service recovery use separate records, staff lose time and guests repeat information. Concierge connects authorised staff to the information and actions needed at the point of service.

Common pressures

  • Disconnected online and on-site transactions
  • Slow ticket, booking or entitlement checks
  • Manual hand-offs between service teams
  • Limited visibility of the complete guest journey
Outcomes

Smoother visits and more confident staff.

Faster service

Give staff a clear path to find the guest, booking or entitlement and complete the next action.

Connected touchpoints

Carry shared records from digital purchase through arrival and on-site service.

Operational visibility

Capture transactions and service activity for oversight and improvement.

Core capabilities

Bring core visitor operations into one staff experience.

Avalon Concierge documentation covers bookings, redemptions, reservations, sales and service recovery. The enabled modules and connected devices depend on the implementation.

Tickets and redemptions

Admission

Find and validate configured tickets or entitlements and record redemption activity.

Bookings and reservations

Planning

Support staff handling of bookings, reservations and relevant customer details.

On-site sales

Commerce

Connect authorised assisted sales to the same customer, product and transaction context.

Service recovery

Service

Record and manage agreed recovery actions when the expected experience is disrupted.

Entry and attendance

Access

Support configured QR redemption, check-in or attendance journeys where required.

Hardware integration

Equipment

Connect agreed access-control or point-of-sale hardware through implementation-specific integration.

How it works

From arrival to follow-up.

Identify

Find the customer, booking, ticket or entitlement.

Validate

Apply the configured rules for access or service.

Serve

Complete the admission, sale, reservation or recovery action.

Record

Retain the agreed operational history for reporting and support.

Governance and integration

Appropriate access for a live operational environment.

Roles and permissions can restrict staff functions, while integrations connect the concierge experience to agreed commerce, identity, access and reporting services.

Continue the journey

Related solutions

Commerce & Payments → · Relationship Management → · Service Desk →

Let’s understand each touchpoint and operational hand-off.

Tell us how guests buy, arrive and receive service today. We’ll map the relevant Concierge modules, staff roles and integration requirements.

Talk to us