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Avion Services · Custom & third-party software

Keep business-critical .NET applications working—and moving forward.

Application management and support for business-critical .NET software developed in-house or by third-party vendors.

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Who it is for

For organisations carrying operational risk in important software.

An application may still be essential even when its original team, supplier or documentation has changed. Support requires a disciplined understanding of the code, environment, dependencies, users and business impact.

Independent of Avalon

Avion supports custom and third-party .NET applications as a standalone managed service. The application does not need to use Avalon.

Outcomes

Reduce uncertainty around the applications that matter.

Create operational ownership

Establish clear support responsibilities, escalation paths and working knowledge.

Resolve issues with context

Investigate incidents and defects with an understanding of the application and its business use.

Plan change deliberately

Assess maintenance and improvement work against risk, priority and the agreed service scope.

Service scope

Support tailored to the application and its operating context.

Application onboarding

Review code, architecture, environments, dependencies, documentation and known operational risks.

Incident and request handling

Triage and investigate in-scope issues and service requests through agreed channels and priorities.

Defect remediation

Diagnose and correct agreed application defects using appropriate change and release controls.

Maintenance

Plan approved technical maintenance and dependency work within the agreed application roadmap.

Enhancements

Assess and deliver agreed improvements through a controlled delivery process.

Operational knowledge

Build and maintain the working documentation needed to support the in-scope application.

Transition approach

Learn before taking responsibility.

Discover

Identify application purpose, users, technology, dependencies and known issues.

Assess

Review supportability, access, environments, operational risk and knowledge gaps.

Transition

Agree scope, priorities, service processes and the plan to build sufficient knowledge.

Manage

Operate the service, report on work and review risks and improvement priorities.

Security and governance

Controlled access and accountable change.

Application access, code and environment permissions, incident handling, changes and releases are managed according to the agreed service and customer controls.

Build a complete support model

Related services

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Let’s understand what it does, how it runs and where the risk sits.

Tell us about the application, technology, current supplier or team, known issues and service expectations. We’ll help define an appropriate assessment and transition.

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