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Avalon solution

Commerce journeys connected from catalogue to fulfilment.

Sell products, services, memberships and registrations through connected commerce journeys with flexible payments and fulfilment workflows.

Discuss your commerce priorities Explore Concierge
Who it is for

For organisations managing more than a simple online shop.

Complex catalogues, eligibility rules, tiered pricing, promotions, payment handling and operational fulfilment can create fragmented experiences. Avalon brings the underlying records and processes into one configurable solution.

Common pressures

  • Products and packages managed across separate systems
  • Pricing or offers that depend on customer segments
  • Manual payment reconciliation and fulfilment hand-offs
  • Limited visibility from purchase to service delivery
Outcomes

A more connected commercial operation.

Clearer buying journeys

Present relevant products, packages and prices through a consistent experience.

Controlled transactions

Connect checkout, payment status, orders and operational follow-up.

Better commercial insight

Use shared transaction and customer data to support reporting and service decisions.

Core capabilities

Configure the commerce model around your operation.

Avalon documentation describes catalogues, packages, promotional codes, vouchers, consumer segments and payment integration. Exact behaviour is agreed for each implementation.

Products and packages

Catalogue

Structure sellable products and combine related inclusions into packages.

Segments and promotions

Pricing

Support configured price tiers, promotional codes and voucher-based journeys.

Orders and payments

Checkout

Connect customer details, shopping cart activity, payment status and order records.

Fulfilment workflows

Operations

Route completed transactions into the processes required to deliver the product or service.

Digital and assisted sales

Channels

Use shared records across online journeys and authorised staff-assisted transactions.

Finance and reporting

Insight

Provide operational and finance users with governed transaction records and agreed reports.

How it works

From offer to delivery.

Define

Model products, packages, availability and prices.

Present

Show the relevant offer to the right customer segment.

Transact

Capture customer, order and payment information.

Fulfil

Trigger the agreed operational workflow and reporting.

Governance and integration

Channel-aware payments within a governed platform.

Avalon supports a multi-provider payment architecture spanning web, MOTO and point-of-sale channels. CyberSource hosted tokenisation and Adyen online and production POS integrations connect through a shared transaction model, while roles and permissions separate administration, finance and service responsibilities.

Continue the journey

Related solutions

Concierge → · Audit & Compliance → · Platform Foundation →

Let’s map the offer, transaction and fulfilment journey.

Tell us what you sell, who can buy it, how payments are handled and what happens after checkout. We’ll identify the relevant Avalon capabilities and integration needs.

Talk to us